Consultation tests

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Since 1995, the iff has been testing providers of financial services using the mystery shopping method for magazines such as Öko-Test and Finanztest, for television stations, public institutions and associations.

Overview of clients

  • Bertelsmann Stiftung
  • European Commission
  • Manager Magazin
  • ÖKO-TEST
  • Stiftung Warentest
  • Federation of German Consumer Organisations (vzbv)
  • Wirtschaftswoche
  • North German Broadcasting Corporation (NDR)

Further numerous tests within the scope of consulting contracts with financial service providers and independent consumer advice organisations

Based on the initial idea of a test, which is often developed together with the client, we work out a testing concept. During a pre-test, the concept itself is subjected to a stress test and corrections are made if necessary. This is followed by the recruitment and training of testers. We draw on a pool of private individuals with different profiles, which are selected to match the specific test. Following the execution, evaluation and presentation of the results in a final report, the final step is a presentation made to the client.

Selection of tested companies (German)

1822 Frankfurter Sparkasse, Aachener und Münchener, ABC Privatkunden Bank, Abtsgmünder Bank, Allbank, Allianz, Alte Leipziger Lebensversicherung, Alte Marner Sparkasse, AWD, AXA, Badenia, Barmenia, Bayerische Beamten Lebensversicherung, Bayerische Landesbank, BBBank, BHW Bank, Berliner Volksbank, BHW, Bonnfinanz, CC Bank, Citibank, Commerzbank, Creditplus Bank, Debeka, Deutsche Bank, Deutscher Ring, DG Hyp, DKB, Dresdner Bank, DSL Bank, DVAG, Ehinger Volksbank, Euro Hyp, Frankfurter Sparkasse, Frankfurter Volksbank, Freiberger Bank, GE Money Bank, Genossenschaftsbank München, Hamburg Mannheimer, Hamburger Bank, Hamburger Volksbank, Hamburger Sparkasse, Helvetia, HUK Coburg, Hypothekenbank in Essen, Hypovereinsbank, Kassler Bank, Kölner Bank, Kreis- und Stadtsparkasse Dillingen, Kreissparkasse Düsseldorf, Kreissparkasse Esslingen-Nürtingen, Kreissparkasse Göppingen, Kreissparkasse Köln, Kreissparkasse Ludwigslust, Kreissparkasse München/Starnberg, Kreissparkasse Northeim, Kreissparkasse Ostalb, Kreissparkasse Waiblingen, Landesbank Baden-Württemberg, Landeskreditbank Baden-Württemberg, LBS Eckernförde, LBS Eschwege, LBS Meisungen, LBS Ochtrup, Merkur Bank, Mittwaida, MLP, Neuss eG, Norisbank, OVB, Postbank, PSD Bank, R+V, Raiffeisenbank Husum, Raiffeisenbank Rosdorf, Raiffeisenbank Treck, Raiffeisenbank und Volksbank Nordhorn, Raiffeisenbank Jettingen-Scheppach, Bausparkasse Schwäbisch Hall, SEB, Signal Iduna, Sparda Bank Hessen, Sparkasse Augsburg, Sparkasse Chemnitz, Sparkasse Coesfeld, Sparkasse Donauwörth, Sparkasse Dresden, Sparkasse Duderstadt, Sparkasse Eckernförde, Sparkasse Göttingen, Sparkasse in Steinburg, Sparkasse Kreis Plön, Sparkasse Leipzig, Sparkasse Neu-Ulm-Illertissen, Sparkasse Ulm, Stadt- und Kreissparkasse Leipzig, Stadtsparkasse Düsseldorf, Stadtsparkasse Köln, Stadtsparkasse München, Vereinigte Raiffeisenbank Burgstadt, Victoria, Volksbank Chemnitz, Volksbank Düsseldorf, Volksbank Filder, Volksbank Hamburg, Volksbank Höchst a.M., Volksbank Kirchheim Nürtingen, Volksbank Leipzig, Volksbank Münster eG, Volksbank Obergrafschaft, Volksbank Solingen, Volksbank Spelle, Volksbank Stuttgart, Volksbank, Volkswohlbund, VR Bank Langenau-Ulmer Alb eG, VR-Bank, Warburger Land eG, Westdeutsche Immobilienbank, WGZ Bank, Wüstenrot, Züricher Lebensversicherung